Terms & Conditions.

1. Product Information

• All urns are handcrafted, and slight variations in size, shape, and colour may occur. These variations are part of the unique charm of the product.

• The photos on the website are for reference only. The actual product may appear slightly different due to lighting or screen settings.

2. Engraving Service

• Engraving is offered free of charge, with a maximum of 10 characters per line and up to 2 lines.

• Please ensure engraving details are accurate when submitted. Once engraved, modifications cannot be made.

3. Orders and Payments

• Full payment is required at the time of purchase to process your order.

• We accept all major payment methods listed on our website.

4. Shipping and Delivery

• Free standard shipping is offered within New Zealand. Delivery times may vary based on location.

• Gentle Waves is not responsible for delays caused by shipping carriers or circumstances beyond our control.

5. Warranty

• Gentle Waves ensures all products are free from manufacturing defects. If you receive a defective product, please notify us within 7 days of delivery for a replacement or refund.

6. Liability

• Gentle Waves is not liable for any indirect, incidental, or consequential damages related to the use or misuse of our products.