Privacy policy.

At Gentle Waves, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website and services. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and delivery address.

• Order Details: Information related to your purchases, including engraving requests.

• Payment Information: Billing details (processed securely by third-party payment providers).

• Website Usage Data: Information about how you interact with our website, such as IP addresses, browser type, and browsing behaviour, to improve user experience.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders, including personalization requests.

• Communicate with you about your order, including confirmations and updates.

• Respond to inquiries or provide customer support.

• Improve our website, services, and offerings based on your feedback and usage patterns.

• Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third parties (e.g., payment processors, shipping partners) to complete your orders.

• Legal Compliance: If required by law or to protect our rights or the rights of others.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information, including:

• Secure servers and encrypted transactions (SSL).

• Restricted access to your data within our team.

While we strive to protect your personal information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to:

• Remember your preferences.

• Analyze website traffic and usage.

• Deliver relevant content and promotions.

You can disable cookies through your browser settings, though this may affect the functionality of the website.

6. Your Rights

You have the right to:

• Access, update, or delete the personal information we hold about you.

• Opt out of marketing communications at any time by clicking “unsubscribe” in our emails.

• Request details about how your data is used and processed.

To exercise these rights, please contact us at: info@gentlewaves.co.nz

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.

9. Contact Us

If you have questions or concerns about our Privacy Policy or how your data is handled, please contact us:

• Email: info@gentlewaves.co.nz