Frequently Asked Questions

If you are considering burying your pet in your backyard or garden, it is important to double-check with your local council first, as local laws and regulations can vary.

It is important to note that if your pet was euthanised, the anaesthetic used in the procedure can be dangerous to other pets and wildlife. In this case, we recommend you choose an individual cremation/aquamation.

Aquamation (also called Water Cremation) is an eco-friendly alternative to flame cremation. It uses a water-based process with a solution of 97% water and 3% alkali to gently break down the body and return it to its natural elements. It is the same process that occurs as part of nature’s course when a body is laid to rest in the soil.

Aquamation is a gentle, water-based process inspired by the natural cycle of life. Your pet is individually cared for in a clean, stainless-steel chamber using warm water and an alkali solution to peacefully return the body to its natural elements over several hours.

Aquamation is considered a more environmentally conscious aftercare option for pets, using approximately 90% less energy and producing up to 95% fewer carbon emissions compared to traditional flame cremation, with no direct airborne emissions or fossil fuel combustion during the process.

The resulting liquid is primarily water and minerals. It is environmentally safe, non-toxic, and naturally rich in nutrients that help nourish plants and grass, supporting healthy new growth.

The process typically takes 10–15 hours, depending on your pet's size, and we aim to return the ashes within 5–7 days, keeping you updated along the way.

The ashes returned are completely safe to handle and are pathogen-free. Compared to traditional flame cremation ashes, they are typically lighter in colour with a finer, more consistent texture. The process also typically returns 20–30% more ashes.

• Take the time you need to share memories and say your final goodbye
• Invite family, friends and other pets, with no guest limit
• Create paw prints, nose prints and collect fur clippings together
• We will prepare a personalised memorial video celebrating your pet and the memories you shared

If your pet passes away at home, gently wrap them in a blanket and support them in a container or bedding. Ice packs may be placed around them to help preserve their condition if needed.

Take all the time you need to say goodbye. When you feel ready, you’re welcome to bring your pet to us directly, or we can arrange collection from your home or vet clinic.

You can contact us by phone, email, or through our online booking form. Pricing is based on your pet’s weight and the package you choose. Please visit our Packages page for full pricing and inclusions.

We can collect your pet directly from your home or vet clinic, or you’re welcome to bring them to our facility personally if preferred.

Our collection fees are based on distance:

• Within 10 km — Free
• 10 km to 20 km — $80
• 20 km to 30 km — $120
• 30 km to 60 km — $200
• Over 60 km — Please get in touch with us to arrange a collection quote.
  

We have a private farewell room where family, friends, and companion pets are welcome. Just let us know in advance, and we’ll make sure the room is prepared for your arrival.

Due to the aquamation duration, safety and operational reasons, witnessing isn’t possible. Rest assured, your pet is placed in an individual compartment with a stainless-steel ID tag, guaranteeing that only your pet’s ashes are returned to you.

Your pet’s ashes will be respectfully kept in our care at the Gentle Waves facility, where they will continue to be treated with dignity and respect.

Opening Hours:

• Mon – Fri: 9:00am – 6:00pm
• Sat – Sun: 10:00am – 3:00pm
• After hours: If your beloved pet passes outside of our opening hours, please don’t hesitate to contact us. We’ll do our best to help arrange a suitable collection or drop-off time. Please note that after-hours services may incur an additional fee.
  

Yes, we can arrange euthanasia for your pet through our trusted vet partners. The cost depends on your pet’s weight and medical condition, so there is no fixed pricing. Once we understand your situation, we will provide clear guidance and all necessary information to help you make the most appropriate decision.

Yes. We can arrange a peaceful home euthanasia through our partner veterinarian, allowing your pet to spend their final moments in the comfort of their own home.

We can also coordinate the aftercare and collection for you.

Yes, you’re welcome to provide your own urn. You can also select from our Urns & Memorabilia collection (e.g. Luna shell, ceramic, wooden).

The loss of a pet can bring many different emotions, and there is no right or wrong way to grieve. It is completely natural to mourn the loss of a beloved companion who has been such an important part of your life.

Give yourself the time and space you need, and consider talking with family, friends, your veterinarian or a counsellor if you need additional support. Remembering your pet through photos, keepsakes or sharing special memories can also be a meaningful way to honour the life you shared together.

You don’t have to navigate the loss of your pet on your own. Support can come from family and friends, your veterinary team, a counsellor, pet loss support groups, or others who understand how meaningful the bond with a pet can be.

If your grief feels overwhelming or begins to affect your everyday life, speaking with your GP or a qualified counsellor may provide additional support.

At Gentle Waves, we understand how deeply our pets become part of the family. If you need support with saying goodbye, choosing a memorial option, or creating a special keepsake, our team is always here to help.