Frequently Asked Questions

Aquamation (also called Water Cremation) is an eco-friendly alternative to flame cremation. It uses a water-based process with a solution of 97% water and 3% alkali to gently break down the body, returning it to its natural elements. It is the same process that occurs as part of nature’s course when a body is laid to rest in the soil.

Aquamation is a gentle, water-based process inspired by the natural cycle of life. Your pet is individually cared for in a clean, stainless-steel chamber using warm water and an alkali solution to peacefully return the body to its natural elements over several hours.

Aquamation is considered a more environmentally conscious aftercare option for pets, using approximately 90% less energy and producing up to 95% fewer carbon emissions compared to traditional flame cremation, with no direct airborne emissions or fossil fuel combustion during the process.

Yes, the resulting liquid is primarily water and minerals. It is environmentally safe, non-toxic, and naturally rich in nutrients that help nourish plants and grass, supporting healthy new growth.

The process typically takes 10–15 hours depending on the size of your pet, and we aim to return ashes within 5–7 working days, keeping you updated along the way.

Yes, the ashes returned are completely safe to handle and are pathogen-free. Compared to traditional flame cremation ashes, they are typically lighter in colour with a finer, more consistent texture. The process also typically returns 20–30% more ashes.

If your pet passes away at home, gently wrap them in a blanket and support them in a container or bedding. Ice packs may be placed around them to help preserve their condition if needed.

Take all the time you need to say goodbye. When you feel ready, you’re welcome to bring your pet to us directly, or we can arrange collection from your home or vet clinic.

You can contact us by phone, email, or through our online booking form. Pricing is based on your pet’s weight and the package you choose. Please visit our Packages page for full pricing and inclusions.

Yes, we can collect your pet directly from your home or vet clinic, or you’re welcome to bring them to our facility personally if preferred.

Our collection fees are based on distance:

• Within 10 km — Free
• 10 km to 20 km — $80
• 20 km to 30 km — $120
• 30 km to 60 km — $180
• Over 60 km — Please get in touch with us to arrange a collection quote.
  

Yes, we have a private farewell room where family, friends, and companion pets are welcome. Just let us know in advance, and we’ll make sure the room is prepared for your arrival.

Due to the aquamation duration, safety and operational reasons, witnessing isn’t possible. Rest assured, your pet is placed in an individual compartment with a stainless-steel ID tag, guaranteeing that only your pet’s ashes are returned to you.

Opening Hours:

• Mon – Fri: 9:00am – 6:00pm
• Sat – Sun: 10:00am – 3:00pm
• After hours: If your beloved pet passes outside of our opening hours, please don’t hesitate to contact us. We’ll do our best to help arrange a suitable collection or drop-off time. Please note that after-hours services may incur an additional fee.
  

Yes, we can arrange euthanasia for your pet through our trusted vet partners. The cost depends on your pet’s weight and medical condition, so there is no fixed pricing. Once we understand your situation, we will provide clear guidance and all necessary information to help you make the most appropriate decision.

No, we do not currently offer home euthanasia services. Euthanasia is carried out at our partner veterinary clinic, and you will need to bring your pet to the clinic for the procedure. We will guide and support you through the process to ensure it is as calm and gentle as possible.

Yes, you’re welcome to provide your own urn. You can also select from our Urns & Memorabilia collection (e.g. Luna shell, ceramic, wooden).

We will ensure the ashes are scattered with care and dignity.