Terms & Conditions
1. Product Information
- All urns are handcrafted, and slight variations in size, shape, and colour may occur. These variations are part of the unique charm of the product.
- The photos on the website are for reference only. The actual product may appear slightly different due to lighting or screen settings.
2. Orders and Payments
- Full payment is required at the time of purchase to process your order.
- We accept all major payment methods listed on our website.
3. Shipping and Delivery
- Standard shipping is available within New Zealand. Delivery fees apply, and delivery times may vary depending on your location.
- Gentle Waves is not responsible for delays caused by shipping carriers or circumstances beyond our control.
4. Warranty
- Gentle Waves ensures all products are free from manufacturing defects. If you receive a defective product, please notify us within 7 days of delivery for a replacement or refund.
5. Liability
- Gentle Waves is not liable for any indirect, incidental, or consequential damages related to the use or misuse of our products.